Customer Service
CUSTOMER CARE
CONTACT US
Thoughtful care for your pets and mindful oversight of your home — because both deserve the best while you’re away.
About Us
At House & Hound Co, we know that home is more than just a place — it’s where love lives. It’s where your pets feel safe, where routines matter, and where every little detail makes a difference. That’s why we’ve built our service around care, trust, and genuine love for animals.
We started this journey with one simple idea: to give pet owners true peace of mind when they’re away. Whether you’re off on holiday, visiting family, or travelling for work, we’re here to make sure your pets feel loved and your home stays just as you left it. you can rest easy knowing your home and pets are in safe, capable, and caring hands.
We understand what it means to open your home and hand over your keys — it’s deeply personal. Our sitters are hand-picked for their warmth, reliability, and love for animals. We take time to get to know you, your pets, and your home so everything feels comfortable, familiar, and stress-free. From morning cuddles and evening walks to watering plants and collecting mail, we take care of it all — just the way you would.
We’re not just sitters — we’re caretakers, companions, and a trusted extension of your home life. Because to us, this isn’t just a service — it’s a relationship built on trust, kindness, and the comfort of knowing your home and pets are in safe, loving hands.
Why Choose Us
  • Trusted & verified sitters: Every sitter is carefully screened for reliability and integrity.
  • Personalised care: Every pet and home is unique — we tailor our service to fit your routine.
  • Peace of mind updates: Regular messages and photos, so you always know your pets are happy and your home is secure.
  • Local & dependable: We’re part of your community — not a faceless platform.
When you return, you’ll find wagging tails, content hearts, and a home that feels just the way it should — warm, safe, and loved.
Our Story
It all began with a simple idea — and a deep love for animals.
As lifelong pet owners and animal lovers, we’ve always understood how hard it is to leave home, even for a short while. Finding someone who truly cares for your pets and treats your home with respect can be daunting — and that’s where House & Hound Co was born.
We started small, helping friends and neighbours while they travelled, making sure their pets were happy and their homes cared for. Word spread, and before long, our little act of kindness became something bigger — a trusted community built on love, reliability, and peace of mind.
Our Promise
  • To care for your home and pets as if they were our own.
  • To communicate openly and regularly, so you always feel connected.
  • To go the extra mile — because peace of mind is priceless.
Book knowing your home and pets are safe
Experience you can count on
Years of responsible house and pet sitting.
Tailored service
We adapt to your home and pet’s unique needs.
Home security assured
Lights on/off, mail collected, property kept lived-in.
Regular updates
Photos, messages, and check-ins while you’re away.