Customer Service
CUSTOMER CARE
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At The House and Hound Co, we keep your pets loved and your home lived-in, so everything feels just right when you return.
FAQs
We provide a range of services including house sitting, pet care (feeding, walking, administering medication), plant and garden care, mail collection, and general home monitoring while you’re away.
Yes, we offer overnight stays to ensure your pets feel safe and your home is secure.
Absolutely! We can handle dogs, cats, small animals, birds, and some exotic pets. We’ll discuss any special requirements before your booking.
We follow your instructions closely, including feeding schedules, walks, playtime, medications, and any special needs your pet may have. We also provide daily updates and photos if you’d like.
es, we are experienced in giving oral medication or special treatments as instructed.
We approach all pets with patience and understanding. We can follow strategies you use at home to minimize stress and keep your pet comfortable.
We perform routine checks, lock doors, manage lights, and monitor for unusual activity. If you want, we can also water plants, take care of pets, and handle mail/packages to make it look like someone is home.
Yes, we can collect mail and packages, and let you know when they arrive.
Definitely. We offer regular plant care and basic garden maintenance while you’re away.
We provide daily updates via WhatsApp, including photos and notes about your pets and home.
Yes, we are available for urgent questions or concerns during your time away.
Simply fill out our booking form or contact us directly with your dates and service needs. We’ll confirm availability and provide a quote.
We have a flexible cancellation policy. Please notify us as soon as possible, and we’ll work with you to reschedule or adjust services.
We are trained to handle emergencies and will contact your vet or local authorities immediately while keeping you informed every step of the way.
Yes, we follow all routines and instructions you provide, including feeding, walking, grooming, and medication schedules.
Yes, we are flexible with timing and can adjust visits to fit your schedule.
Yes, we try our best to accommodate last-minute requests whenever possible.
Yes, we can coordinate care for multiple homes or pets, depending on your schedule and location.
Prices depend on the services required, duration, and number of pets. We provide a clear quote before confirming your booking.
We accept bank transfers or other agreed-upon payment methods. Partial payment is usually made before or at the start of service, balance at the end of the service.
Absolutely. We treat your home and personal information with the highest level of confidentiality.
Yes! Many clients like daily or weekly photo updates to see their pets and home while they’re away.
Yes, we can handle minor chores like taking out the trash, watering plants, or ensuring deliveries are stored safely.